The Wedding Data - Transcript - Hour 1, Segment 4

[Transcriptions provided by Datalyst] Hour 1: << previous |1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | next >> | Hour 2 | Hour 3 You can read the entire transcript here online. You may also purchase either an electronically-delivered PDF of this transcript, or a printed copy, sent via the mail:

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David Lawrence: The Geek Speak phrase for this hour is IVR. IVR Interactive Voice Response and we will get to that in just a moment. This portion of the show is brought to you by brought to you by visitorville.com. Instead of mind-numbing tech stats of unique visitors* page views and whatnot get a Roller Coaster Tycoon like view of your website with buildings, cabs, buses people roaming about your website in a real time go to VisitorVille.com/David for a 10% discount that*s VisitorVille.com/David.

David Lawrence: Now what is IVR? Interactive Voice Response. In telephone systems Interactive Voice Response or IVR is a computerized system that allows a person typically the phone caller to select options from a voice manual and otherwise interface with a computer system you know as press 1 for service, press 2 for sales blah-blah-blah. The pre-recorded voice prompts tell the person to press a number on a telephone to select certain options or speak simple answers such as yes or no or their account numbers in answer to the voice prompts. The latest systems use natural speech language recognition to interpret the questions that the person wants answered in. Most of you who are long term listeners of this show know that I am among the most heard voices on IVR systems because I am the voice of America Online*s IVR systems as well as all of the other Time Warner Systems that they manage. I am the person that you hear on hold talking to you in recorded fashion before you get to a live person. So usually I am the one you ticked off by the time you get to the actual customer service rep. But that's what an IVR system is. And there are a lot of people who don*t like IVR systems but man they should save a lot of time and money when they are designed well and they provide people with the answers that they need. 22 minutes past the hour that is this hour*s Geek Speak IVR Interactive Voice Response.

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John: Hay David

[Transcriptions provided by Datalyst]

Hour 1: << previous |1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | next >> | Hour 2 | Hour 3

You can read the entire transcript here online. You may also purchase either an electronically-delivered PDF of this transcript, or a printed copy, sent via the mail:

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