Son of the Taskbar - Transcript

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David Lawrence: Okay why don*t you try that and see if that changes things because it rewrites the drivers among other things. It rewrites the drivers for your, in fact I am just restarting after doing a software upgrade here on my PowerBook 12-inch. It rewrites the drivers for the CDs that are inside and that*s actually something that*s fairly common on certain models, which model do you have the, Titanium?

Rick: No its one of the first we had DVD ROM in it and its 500 MHz.

David Lawrence: So it*s a SuperDrive.

Rick: No its one of the first, its* called the DVD ROM. It will burn DVDs but it*s the old version.

David Lawrence: It may very well and now you are sure using the right blanks yes.

Rick: Well I use but I am not sure I have been using the same ones that I used to use.

David Lawrence: Okay, well in that case and this started happening can you point to any particular event or incident, an install or an uninstall or software update that occurred?

Rick: I am always upgrading the software downloading, as you know, but no it just one day it was hampering.

David Lawrence: Okay, do you have an Apple store near in you?

Rick: No.

David Lawrence: I would call 1-800-SOS-Apple and it*s going to cost you to do this but I would have you send your machine back to them if you can*t do it by upgrading the Jaguar and then they will take a look at it for you. Hang on one second.

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[Transcriptions provided by Datalyst]

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