Must Love Macintosh - Transcript

[Transcriptions provided by Datalyst] Hour 1: << previous |1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | next >> | Hour 2 | Hour 3 You can read the entire transcript here online. You may also purchase either an electronically-delivered PDF of this transcript, or a printed copy, sent via the mail:

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Margaret: Okay.

David Lawrence: And clean everything. Clean the hard drive; clean the BIOS, clean everything, use that as your boot disc. Don*t let it go to boot off the hard drive because what*s happening is something is corrupt in your in the very beginning stages that*s why you are getting this no name, what is that dialogue box. It*s a possibility. My point is I wouldn*t know without sitting in front of your machine and looking at it. But if there*s nothing there, something is corrupted. If you are getting a window in that process that doesn*t have any words in it just a yes or no, it sounds like the remanence of whatever was plaguing your machine before they asked you to you know, wipe the hard drive. The BIOS is a part of your machine that basically is the part that gets your computer going. It*s called the basic input output system and it gets your computer going. It checks all the hardware it has a little bit of software in it that starts up the hard drive and the CD-Rom and the monitor and all that stuff and then the hard drive takes over. But you are not even getting to the hard drive part, you are not getting to that part, you are just, this is happening like within moments of you actually turning the power on, right.

Margaret: Right.

David Lawrence: Okay, so that means that something there is corrupt and removing all the data from your hard drive doesn*t matter because it never gets there. Now it may have gotten re-infected once you had started up again. So from scratch you got to take that disc that Norton anti virus disc and use it as your boot disc.

Margaret: Okay.

David Lawrence: So when you put it in the machine it depends on the way your manufacture set up you might want to call Gateway and ask them. But usually you hold down the C key or you hold down a function key to get it to start off of the CD or your machine is set up to check a floppy drive first then a CD and then the hard drive in that order. So if you have a CD in the machine it might try to boot off of it anyway.

Margaret: Okay.

David Lawrence: But there if you check your manual it will tell you how to do this then once that*s up you will get the Norton screen, let Norton go over everything on your machine. If it*s running of your hard drive it can't do anything about your BIOS.

Margaret: Okay.

[Transcriptions provided by Datalyst]

Hour 1: << previous |1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | next >> | Hour 2 | Hour 3

You can read the entire transcript here online. You may also purchase either an electronically-delivered PDF of this transcript, or a printed copy, sent via the mail:

(These buttons open a new PayPal window - if you're having difficulty, check your popup-blocker settings.)

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